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SIGTUNA Limited Product Warranty

We at SIGTUNA care about our ride, but even more about our customers! SIGTUNA warrants therefore to the original purchaser that every SIGTUNA product shall be free from defects in materials and workmanship under normal use for the life of the original purchaser. SIGTUNA offers, for this reason, a warranty on all its products that have defects:

BB & Company AB, through its SIGTUNA division (the “Company”) and tradename, extends a warranty against defects in material and workmanship to the original user of the products detailed below manufactured by the Company (the “Product”) beginning from the date of purchase by the original user. Certain Products contain restrictions to this limited warranty, additional warranties, or different warranty periods.
What The Company Will do: Upon return of the defective Product to the Company or its authorized distributor for inspection, free and clear of all liens and encumbrances and accompanied by the statement of defects and proof of purchase, the company will, at its option, repair or replace the Product (with new or remanufactured product (as applicable)), or refund the purchase price.
Original User:​ These warranties only apply to the original end user of the Products (“Original User”). These warranties are not transferable.
What is not Covered: ​The following costs, expenses, and damages are not covered by the provisions of these limited warranties: (i) back charges or labor costs including, but not limited to, such costs as the removal and reinstallation of the Product or for normal maintenance; (ii) shipping and freight expenses required to return the Product to Company; (iii) failures, defects, or damage (including, but not limited to, any security failure or loss of data) caused by any third party product, service, or system connected or used in conjunction with the Product; (iv) any other incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages; or (vi) normal wear and tear.
The provisions of these limited warranties do not apply to Products: (i) used for purposes for which they are not designed or intended by the Company; (ii) which have been subjected to alteration, misuse, abuse, negligence, or accident; (iii) which have been improperly stored, installed, maintained, repaired or operated; (iv) which are not the proper size for the application, have been used in violation of written instructions provided by the Company, or have been installed with improper or incorrect parts; (v) which have been subjected to improper temperature, humidity, or other environmental conditions (i.e., corrosion, water damage); or (vi) which, based on the Company’s examination, do not disclose to the Company satisfactory non-conformance to these warranties. Additionally, the provisions of these limited warranties do not apply to batteries or to scratches, abrasions, or deterioration due to the use of paints, solvents, or other chemicals.
Additional Terms: ​The Company does not authorize any person to create for it any obligation or liability in connection with the Products. No other warranties, express or implied, are made to the Original User with respect to the Products including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.
In other words, if your SIGTUNA product contains a defect in the material as it was produced or how it was made we will repair or replace your product with a new or remanufactured product, or refund you with the purchase price. Should this be the case, please let us know. Email us a photo of your product along with an explanation of the issue that you are experiencing. Please include the order number, full name, address, and phone number.
Email us at ​customers@​sigtunalock.com. Our warranty department will review the information provided and will respond to you within 3 working days of your request.
Thank you for being our customer and we look forward to hearing from you.
Team SIGTUNA
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